Refund policy

7-Day Return & Replacement Policy

We want you to shop with confidence. If your product arrives damaged, we offer a 7-day return and replacement policy under the following conditions:

Eligibility for Return or Replacement

• The request must be made within 7 days of delivery.
• Customers must provide a complete unboxing video clearly showing:
  • The sealed package before opening
  • The unboxing process without cuts or edits
  • The visible damage or issue with the product
• The product must be unused and returned with all original packaging and accessories.

Important Notes

• Claims without a valid unboxing video may not be eligible for return or replacement.
• Minor packaging wear caused during shipping will not qualify as damage.
• Returns are only accepted for products that arrive physically damaged or defective.

How to Request a Return

Please contact our support team with:

• Your order number
• Photos of the damaged product
• The unboxing video proof

Once verified, our team will arrange a replacement or provide further return instructions.

We’re committed to making your shopping experience smooth and reliable.